Guides & policies
Accessibility
The store should be usable with a keyboard, a screen reader, and a calm screen. Where we fall short, we will help you complete the order another way.
Commitment
What we aim for
Kitdesk is an independent Helsinki jersey desk. Accessibility is not a badge on the homepage — it is whether you can find a size, pay through Stripe, and write to us if something blocks the path. Our working target is WCAG 2.2 Level AA. We fix gaps as they are identified rather than claiming a perfect audit we have not published.
Keyboard first
Primary paths — search, product, cart, checkout, account — can be completed without a mouse. Focus is visible.
Contrast and type
Body text sits on cream or white at a contrast we treat as a WCAG 2.2 AA target. Headings are not colour-only labels.
Images and forms
Product and UI images carry alternative text. Fields have labels. Errors are not colour alone.
Motion
Decorative animation respects prefers-reduced-motion. Nothing autoplays sound. Checkout is not gated by a video.
If a page fails you
Tell us, then we arrange another way
Write to tuki@nordpulse.fi with your browser, device, assistive technology if you use one, and the URL you were on. Say what you were trying to do — find a size, apply a code, pay, track an order. A screen-reader issue is treated as a priority, not a suggestion box.
We can complete an order with you by email or by phone (+358 10 123 4567) during Monday–Friday 9–17 EET when the site itself will not. We still will not take a full card number in a message — Stripe stays the payment rail.
Helsinki fulfilment · 30-day unused-jersey returns · Card payments via Stripe · Desk in Finnish and English · tuki@nordpulse.fi · Customer service hub